Policies and Procedures

It is our intention to provide our clients with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients of TMC Medical Massage & Movement.

Unforeseen events occur requiring cancellation of your appointment. Since the massage therapists work by appointment, they do not receive compensation for appointments that are missed.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

ARRIVAL TO YOUR MASSAGE:
New first time clients are asked to arrive 10-15 minutes early. This allows time to fill out the appropriate client forms. Established clients should arrive 5 minutes before their scheduled time. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.
If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged. With inclement weather, the clinic will open unless it is a Level 2 or 3 Emergency.

CANCELLATION POLICY:
Please provide at least a 24 hour notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the slot. We make our reminder calls/email/text two days prior to your scheduled appointment. You are welcome to make changes at that time, so please pay attention to voicemails, emails or texts from us.

LATE ARRIVAL POLICY:
We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original fee will be charged.

NO SHOW POLICY:
Clients who do not show without cancelling are still responsible for payment.

TREATING MINORS:
The therapists at TMC are trained and prepared to work with children. If the child is younger than 18 years old, we will ask a parent or guardian to sit in on the treatment.

PRIVACY POLICY:
Your massage therapy records are kept in the strictest confidence by this clinic. All client records are kept in a secure place and only those who need to see a client’s file for legitimate business or professional purposes have access to them. Your records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.

CONDUCT:
Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, touching of a massage therapist in an inappropriate way, will result in the termination of the massage session and the client will not be allowed to return for further massages. Our full fee will be expected.

LOTIONS AND CREAMS:
Lotions and perfumes are not recommended prior to massage therapy as they can interfere with the lotions, creams or oils used for the massage treatment session. If you have an allergy to any lotion, cream, oil, etc., or if you require a special product, please let us know before your session. You are welcome to bring with you a preferred lotion, cream or oil.

TREATING MINORS:
The therapists at TMC are trained and prepared to work with children. If the child is younger than 18 years old, we will ask a parent or guardian to sit in on the treatment. The parent or guardian will be asked to fill out a consent form for the minor before the session begins.