It is our intention to provide our clients with a professional and therapeutic massage. The following policies and procedures serve as a guide for first-time and regular massage clients of TMC Medical Massage & Movement.
Unforeseen events occur requiring cancellation of your appointment. Since the massage therapists work by appointment, they do not receive compensation for appointments that are missed.
In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:
ARRIVAL TO YOUR MASSAGE: New first time clients are asked to arrive 10-15 minutes early. This allows time to fill out the appropriate client forms. Established clients should arrive 5 minutes before their scheduled time. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged. With inclement weather, the clinic will open unless it is a Level 2 or 3 Emergency.
CANCELLATION POLICY: Please provide at least a 24 hour notice if you need to reschedule or cancel a treatment. This gives us enough time to fill the slot. We make our reminder calls/email/text two days prior to your scheduled appointment. You are welcome to make changes at that time, so please pay attention to voicemails, emails or texts from us.
LATE ARRIVAL POLICY: We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival. The original fee will be charged.
NO SHOW POLICY: Clients who do not show without cancelling are still responsible for payment.
TREATING MINORS: The therapists at TMC are trained and prepared to work with children. If the child is younger than 18 years old, we will ask a parent or guardian to sit in on the treatment.
CONDUCT: Inappropriate behavior will not be tolerated. Suggestive comments, sexual innuendos, touching of a massage therapist in an inappropriate way, will result in the termination of the massage session and the client will not be allowed to return for further massages. Our full fee will be expected.
We are a massage practice that focuses on pain, muscle dysfunction and movement. We offer a variety of massage and movement modalities from general relaxation massage to medically necessary treatments to help you function and move your body more easily.